frequently-asked questionsSEARCH ENGINE I can't find what I'm looking for... All the articles currently available are on line. If you are unsuccessful in your search, that means the desired article is not in stock at the moment. Sign up free for the La Maison Rambaud Newsletter, and be the first to find out about the latest creations posted on line.
ARTICLE OUT OF STOCK I saw an item I was interested in 20 minutes ago and now I can't find it any more... Quite simply, it has been ordered by somebody else in the meantime! Don't forget, the stock is managed in real time. As soon as an article ceases to be available in stock, it stops being visible on the site.
MODE OF PAYMENT I am worried about using my bank card... Our bank card payment system is totally reliable and subject to constant surveillance. LA MAISON RAMBAUD works with service providers who are specialists in secure Internet payments. The data related to your credit card never travels unciphered over the web, it is encrypted immediately using SSL (Secure Socket Layer) protocol and sent to the payment service provider who transmits it to the bank. This allows for maximum security of the data circulating. When you give your bank card number you will be able to see that a closed padlock appears at the bottom of your navigator, along with an address beginning with Https, signs that all the data you key in will be encrypted and securitized from that moment on.
Cases of credit card piracy are extremely rare and for the most part are the work of ill will on the part of a merchant and not the result of a foreign intrusion onto the website. Therefore there is no more chance of this happening to you over the Internet than when you shop in a physical store. Be advised that in the event of this, you are entitled to a refund as long as you have not given your personal identification number. All you have to do is contact your bank swiftly and quickly send the copy of your disputed bank statement.
The act of paying by bank card over the Internet is therefore both simple and safe.
DELIVERY DELAY How soon do you ship the merchandise? Your merchandise is shipped within the 24 working hrs. following validation of the effective payment of your order by La Maison Rambaud.
AN OVERSIGHT? If you come across a problem and cannot find the solution on our site, do not hesitate to inform us directly by e-mail. We will reply to you as soon as possible, in line with our usual policy. Thank you for your help, which may prove to be invaluable for improving navigation on www.la Maison Rambaud.com !
GUARANTEE OF AUTHENTICITY
Are the jewels accompanied by a certificate? Whatever you choose to purchase and the total amount of your order, you will receive an invoice for payment summing up all the information relating to the jewellery purchased. In most cases, on each line this document repeats the name of the pearl, the article reference, its gold or silver weight, the weight of the precious stones used (diamonds ), the diameter of the pearl, the size for rings, and the price paid. Keep this document safe, as it will also be useful as a valuation for insurance purposes, in particular in the event of theft. Furthermore, above a certain value, the pearls are systematically accompanied by a certificate of authenticity.
SHOWROOM ? Is it possible to see the merchandise before placing an order? La Maison Rambaud has a large retail dealer network. You can find the nearest retailer to you by visiting the "Retailer" section and going to the shop to see the jewellery. If there is no retailer near to you, do not hesitate to order on line - if the jewellery does not suit you, you can return it to us and we will refund your money in accordance with our satisfaction or refund guarantee. |